About This Episode:
Blake is a keynote speaker, customer experience futurist, and author of two books on customer experience: The Customer Of The Future and More is More. She is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube and she is the co-host of the BYOB (Be Your Own Boss) podcast.
Jacob is a professionally trained futurist and one of the world’s leading authorities on leadership, the future of work, and employee experience. He is a keynote speaker and best-selling author of four books which are: The Future Leader, The Employee Experience Advantage, The Future of Work, and The Collaborative Organization. Jacob is the founder of The Future of Work University and is the host of the podcast, The Future of Work With Jacob Morgan. He is also the co-host of the BYOB podcast.
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